1. Deposits and final payments are non-refundable, unless:

For 100% refund on land services, please cancel 24 hours before the service.

For 100% refund on hotel services, please cancel 15 days before the service.

For 100% refund on bus tickets, please cancel 15 days before the service.

For 100% refund on flight tickets, please cancel 30 days before the service. 

Cancellations must be sent in writing to info@gemtrips.com or completed electronic form below. If cancellations cannot be made within the time frame described above, Gem Trips will work with you to reschedule your tour on a mutually agreed date and time.

2. COVID-19/Illness: Cancellations due to COVID-19 quarantine requirements are still subject to the deadlines described above notice period to get a full refund. If you are unable to meet the cancellation deadline, Gem Trips will work with you to reschedule your tour on a mutually agreed date and time.

3. Weather: If extreme weather threatens or is forecasted to threaten the tour, as determined by the Guide, in their sole discretion, the Guide shall have the option of terminating or canceling the tour at any time that he/she deems necessary, and any deposits shall be refunded, and guests will have the opportunity to reschedule their tour at a mutually agreed date and time.

4. No Shows: Failure to show up to your requested tour date and time will result in cancellation of the tour and your payments will be nonrefundable.

5. Lateness: tours will start and end on time. A fifteen minute grace period will be given but Gem Trips will not make accommodations for guests beyond that time frame. 

6. Force Majeure: Force Majeure is defined as any cause attributed to acts of God, accidents, natural disaster, weather or other occurrences beyond the reasonable control of the owner. If any of the above-mentioned items were to occur, guests will be issued a full refund and the opportunity to reschedule their tour at a mutually agreed date and time.