Protecting your private information is our priority. This Statement of Privacy applies to gemtrips.com and Gem Trips S.A., doing business as Gem Trips, and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Gem Trips S.A. include gemtrips.com and Gem Trips S.A. By using the Gem Trips S.A. website, you consent to the data practices described in this statement.

Collection of your Personal Information

Gem Trips S.A. may also collect anonymous demographic information, which is not unique to you, such as your:

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering an purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Online Orders & Booking

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Use of your Personal Information

Gem Trips S.A. collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Gem Trips S.A. may also use your personally identifiable information to inform you of other products or services available from Gem Trips S.A. and its affiliates.

Sharing Information with Third Parties

Gem Trips S.A. does not sell, rent or lease its customer lists to third parties.

Gem Trips S.A. may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. Gem Trips S.A. may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Gem Trips S.A., and they are required to maintain the confidentiality of your information.

Gem Trips S.A. may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Gem Trips S.A. or the site; (b) protect and defend the rights or property of Gem Trips S.A.; and/or (c) act under exigent circumstances to protect the personal safety of users of Gem Trips S.A., or the public.

Tracking User Behavior

Gem Trips S.A. may keep track of the websites and pages our users visit within Gem Trips S.A., in order to determine what Gem Trips S.A. services are the most popular. This data is used to deliver customized content and advertising within Gem Trips S.A. to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Gem Trips S.A. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Gem Trips S.A. website.

Children Under Thirteen

Gem Trips S.A. does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe from Third Party Communications

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from third-party partners of Gem Trips S.A. by contacting us on the form below.

Changes to this Statement

Gem Trips S.A. reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Gem Trips S.A. welcomes your questions or comments regarding this Statement of Privacy. If you believe that Gem Trips S.A. has not adhered to this Statement, please contact Gem Trips S.A. at:

Gem Trips S.A.

16 Avenida Zona 3 Barrio Vista Hermosa

San Benito, Petén, Guatemala C.A. 17003

Effective as of May 17, 2024